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Do you have questions about Fumbi or cryptocurrencies?

Here you will find the most frequently asked questions and answers about Fumbi products and operations. If you do not find the answer to your question among them, we will be happy if you write to us via the contact form

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Who we are

Fumbi is a technology platform and a regulated provider of crypto-asset services that enables clients to invest in cryptocurrencies, manage them, and carry out transfers of crypto-assets in a simple and transparent manner.

Fumbi operates on the basis of authorization from the National Bank of Slovakia under the European MiCA regulation, which brings clear rules, higher client protection, and greater trust in the digital asset market.
A client selects a product or service in Fumbi, deposits funds or cryptocurrencies, and the platform ensures their processing, custody, management, or transfers of crypto-assets according to the selected settings.

The services operate based on precisely defined rules, automated processes, and a transparent methodology, with an emphasis on security and protection of client funds.

FUMBI s.r.o. is one of the first companies in Slovakia with authorization to provide crypto-asset services under the MiCA regulation, issued by the National Bank of Slovakia (NBS).

Our services are therefore subject to the new European regulation of cryptocurrencies, which brings clear rules, higher client protection, and greater trust in the entire digital asset market.

Our internal processes include strict measures in the areas of segregation of client assets, compliance with AML/KYC rules, internal controls, and cybersecurity, in line with the European MiCA and DORA frameworks.

Our priority is to provide services transparently, securely, and in compliance with the current regulatory framework – so that our clients can rely on their investments being in good hands.

MiCA (Markets in Crypto-Assets) is a new European Union legislation that regulates how companies like Fumbi provide crypto services across the EU. It introduces the obligation for crypto service providers (so-called CASPs) to obtain authorization from a regulator and establishes unified rules for the functioning of the crypto-asset market.

The objective of the MiCA regulation is to protect investors and make the cryptocurrency market safer, more transparent, and more trustworthy. Closely related to MiCA is the European regulation DORA (Digital Operational Resilience Act), which focuses on cybersecurity and the resilience of IT systems of financial institutions.

Thanks to these regulations, Fumbi’s services operate in an environment supervised by the National Bank of Slovakia, with clearly defined rules, a higher level of client protection, and a strong emphasis on the security of systems and processes.

Yes. FUMBI s.r.o. is the holder of an authorization to provide crypto-asset services under the European MiCA regulation, issued by the National Bank of Slovakia (NBS).

Obtaining this authorization is a significant milestone for Fumbi and confirms that the company meets all requirements imposed on regulated crypto-asset service providers (CASPs) in the European Union.

Fumbi therefore officially operates as a regulated provider of crypto-asset services, in accordance with the framework applicable to financial institutions in the EU, which strengthens trust in the way our services and processes are managed.

MiCA introduces clear and unified rules for the provision of crypto services across the entire European Union. For you as a client, this means a higher level of protection, greater transparency, and stronger legal certainty when using Fumbi’s services.

The regulation strengthens supervision over crypto service providers, sets clear rules for the handling of client funds, and places emphasis on security, responsibility, and fair market operation.

In practice, this means that Fumbi’s services continue to operate just as simply as before, but within an environment supervised by a regulator and governed by unified European rules focused on client protection.

MiCA brings a clear and unified legal framework to the world of cryptocurrencies, applicable across all European Union countries. For the first time, it establishes the same rules for crypto service providers throughout the EU.

The regulation ensures that crypto service providers must manage client funds separately from their own, provide transparent information about products, fees, and risks, and comply with strict requirements for security, internal controls, and anti-money laundering (AML/KYC).

For investors, this means a higher level of protection, greater transparency, and clearer rules. Crypto services thus move closer to the standards clients are familiar with from the regulated financial environment, making the entire market more transparent and trustworthy.

Yes. Thanks to the MiCA regulation, crypto services can be provided across the entire European Union through so-called authorization passporting.

This means that after fulfilling notification obligations towards the relevant authorities in individual member states, Fumbi can provide its services to clients outside Slovakia without the need to obtain separate authorizations in each country.

For clients, this means that Fumbi’s services can be used across the European Union under unified MiCA regulatory rules, with the same level of protection, transparency, and supervision.

Services covered by the MiCA regulation are those for which Fumbi holds authorization from the National Bank of Slovakia – specifically:

exchange of crypto-assets, their custody and administration, advisory services, portfolio management, and transfers on behalf of clients.

On the other hand, activities such as staking, lending, DeFi operations, or self-custody wallets are currently not part of the MiCA regulation and are not subject to NBS supervision.

Fumbi therefore offers them separately from regulated services, with an emphasis on transparency and secure operation.

Fumbi offers a simple and secure way to invest in cryptocurrencies – without the need for technical knowledge or a personal wallet. You can invest in several products according to your preferences and goals.

The most popular product is the Fumbi Index Portfolio managed by the Fumbi Algorithm, which mirrors the movements of the entire cryptocurrency market regardless of individual asset performance.

With the Advanced Portfolios product, you can create your own personalized crypto portfolios that align with your investment goals and preferences – or choose from our pre-made templates. This product is designed to offer greater flexibility and freedom in selecting and buying cryptocurrencies that meet your criteria.

Invest in the Staking Portfolio with an expected annual reward of 5–7% in cryptocurrencies. The reward is credited weekly.

With the Fumbi Custom product, you can purchase cryptocurrencies at your own discretion.

With the Bitcoin and Gold product, you invest equally in Bitcoin and PAX Gold – a cryptocurrency backed by real gold – combining the potential of a fast-growing sector with the stability of gold.

For Fumbi Index Portfolio, Fumbi Custom, and Bitcoin and Gold, you can set investment rules using Take Profit and Stop Loss features.

If you want to grow your company’s assets, you can take advantage of our Fumbi Business products for legal entities.

Fumbi’s goal is to make cryptocurrencies accessible to everyday people – clearly, efficiently, and securely.

Any individual over the age of 16 and any legal entity interested in cryptocurrencies as an investment tool with the highest growth potential.
Your deposit is immediately exchanged for cryptocurrencies, which are the direct property of the investor and are not part of Fumbi’s balance sheet. The cryptocurrencies are then stored in Fireblocks – one of the most secure custody solutions on the market, which is also insured against hacking attacks. Fumbi also undergoes regular audits by the independent firm SGS Slovakia. The purpose of the audit is to compare the total balances of all cryptocurrencies in client wallets with their current values on respective blockchains. The audit also confirms control over these assets. Fumbi is the first cryptocurrency investment company to receive this type of certification.

Investing

No confirmation is required. However, before you start investing, full customer verification (KYC or “know your customer”) must be completed. This can be done using an ID card or passport. If verifying with a passport, you will be asked to provide proof of address. This can be done, for example, with a utility bill, a bank statement (no older than 3 months), or a residence permit. All verifications are done by uploading documents directly to your secure profile, without any intermediary, ensuring your documents remain safe.
Before you invest, you are required to perform a complete customer verification (KYC or “know-your-customer”). For this you need first of all an ID card or a passport. When verifying your identity with your passport, we will also ask you to confirm your address. You can provide proof of your address, for example, on an invoice or bank statement (not older than 3 months) or on your residence permit.

If the value of your investment starts at or rises to €10,000 or is found to correspond with the list of politically exposed persons, we are obliged by law to request proof of income from you to combat money laundering and the financing of terrorism. All verifications will be done by uploading the documents to your secure profile.

Investing is a way to give your money the opportunity to grow – instead of losing value over time. It helps protect your savings from inflation, build a financial cushion, and tap into the potential of exciting markets such as cryptocurrencies. Whether you’re planning for big goals, long-term security, or simply want your money to “work” more efficiently, investing opens the door to financial freedom.
Investing through Fumbi is designed to be simple and understandable, even for complete beginners – just choose an amount, verify your account, and make a deposit. However, if you’re someone who wants more control, we also offer options for a more hands-on investment approach. It’s up to you whether you prefer a convenient solution with minimal effort or want to take a more active role – Fumbi gives you the space for both.
Markets naturally fluctuate, and these fluctuations can contribute to better returns over time – especially when you invest regularly. This is particularly true for the verified crypto-assets that form the foundation of Fumbi portfolios, where a patient, long-term approach often yields better results than trying to time the market. Long-term investing reduces stress from short-term volatility and increases the likelihood of maximizing your investment.
The time span of holding the purchased cryptocurrencies is up to you. You can discontinue or resume investing at any time. However, we recommend long-term investing with a horizon of at least 2 years.
Cryptocurrencies are still in their infancy, so they have huge growth potential. The more they are used, the more the cryptocurrency market will grow, and with it the investments you made at the beginning of this development.
The cryptocurrency market is still quite volatile. It is therefore advisable to invest only an amount that will not burden you financially when the market falls. With us, you can start with an investment as low as €50 for the Fumbi Index Portfolio, Advanced Portfolios, Staking Portfolio, Fumbi Custom, and Bitcoin and Gold, or investment of €500 in the Fumbi Business product, intended for legal entities.
Regularly investing smaller amounts is a great way to build a habit, spread risk, and smooth out market fluctuations. However, if you have a larger amount available, you can invest it all at once – especially if you believe in the market’s long-term potential. The most sensible strategy is often a combination of both: regular investing, with occasional extra deposits during market dips.

Profit

The area of cryptocurrency investing is the area with the highest profit potential. However, profits cannot be guaranteed as it is not possible to predict or influence market developments. Your return depends on the size of the cryptocurrency market at the time of your deposit and its subsequent movement. If the market grows, your investment will grow with it.
Profit cannot be guaranteed as it is not in our power to influence the market. The development of the investment depends on the development of the cryptocurrency market.
The amount of profit depends on market developments – if the price of cryptocurrencies rises, your investment will grow as well, and vice versa. Additionally, the profit also depends on the investment strategy you choose.
It is not possible to talk about a specific period in terms of profit. The market can rise at any time, e.g. by 20 %, even in one day. It can also fall in a day.
In the CRYPTOCURRENCIES section of our website, we have listed all the cryptocurrencies that are found in the products.
If you choose the Advanced Portfolios product, you can create your own personalized crypto portfolios aligned with your investment goals and preferences.
When selecting cryptocurrencies for the portfolio, we prioritize security in terms of operational processes and the asset’s past performance. More details on the selection criteria can be found here: Click here
The Fumbi Index Portfolio does not include all cryptocurrencies available in our offer – only those that meet strict criteria for stability, market relevance, and technological potential. Thanks to this, the portfolio reflects overall market movements while remaining safer and more suitable for long-term investing.

Account

  1. Enter your email address

First, enter your email address and confirm your agreement with the platform’s terms of use and privacy policy. You can also choose to register via Google or Apple account.

  1. Email verification

We will send a 6-digit code to your email address. Enter the code in the form. The code is valid for 30 minutes, and you can request a new one if needed.

  1. Create a password

Next, create a strong password according to the displayed criteria (minimum 8 characters, combination of letters and numbers/symbols).

  1. Account type

Choose whether you want to set up a personal or business account.

  1. Enter your name and surname

In the next step, enter your name and surname. These details can be changed after account verification.

  1. Promo code (optional)

If you have a promo code, you can enter it here.

  1. Identity verification (KYC)

After creating your account, you’ll be prompted to verify your identity – a short process that takes about 3–4 minutes. You’ll need an identity document and a camera. The verification is done through our trusted partner.

Once registration and identity verification are completed, you can fully use all features of the Fumbi platform.

If you encounter any issues during registration or have questions, we’re here to help.

The account maintenance fee depends on the value of your Fumbi account. The fee is waived for the given calendar month if the user makes at least one deposit of €50 or more into any product (excluding Fumbi Credit). More details can be found in our price list.
 
If you’re a Fumbi client, you can recommend Fumbi to your friends, acquaintances, or family. Simply share your unique code or registration link, which you’ll find in your profile. For every friend who registers and deposits at least €100 into any portfolio product within 30 days, you’ll receive €10. The reward will be credited to your Fumbi Index Portfolio within a few business days after the conditions are met. Learn more.
Yes, Fumbi or the client may terminate the agreement at any time by written notice, even without giving a reason. The notice period is one month. Simply send an email to Fumbi Customer Support at support.en@fumbi.network. The notice period starts from the date the termination notice is delivered to the other party. Learn more.
You can cancel your account at any time. If you have an investment in it, you need to make a withdrawal and only then request the cancellation of the account.
No, the account remains active for future use. No fees apply to the account without investment, so there is no need to cancel it.
It is not possible to designate any person other than the disposer. The account verifies the investor to whom the Fumbi account is linked and is non-transferable.
Yes, legal entities can invest through Fumbi Business.
No, cancelling your account is free
Yes, the Fumbi account and the investment are subject to inheritance proceedings.

Data

Income from cryptocurrencies is subject to taxation. Adjusting the composition of your portfolio on a daily basis is also considered as buying and selling, so you need to check each year, based on the documents you will have in your profile, whether you are liable to pay tax. We recommend that you consult your tax advisor for further advice.
In your profile you will find all the documents you will need to complete your tax return.
The purchase and sale of cryptocurrencies is also considered to be a change in the composition of the portfolio, which is carried out on a daily basis. Therefore, you need to check annually, based on the documents you will have in your profile, whether you have incurred a tax liability.

Deposit

The minimum deposit amount is €50 for natural persons and €500 for legal entities.
When you deposit, the exchange rate when your deposit is credited to your Fumbi account will apply.
Deposits are processed within 1–2 business days after your funds are received in our account. If you make the deposit in the afternoon, on a weekend, or during a public holiday, the bank will typically transfer the payment to us on the next business day. However, if you choose the Fast Bank Transfer option, your deposit will be processed faster than with a regular bank transfer.
Depositing in cryptocurrency is not among our standard services. We plan to add it in the future.
The time it takes to see the deposit in your account depends on the payment method and the accuracy of the details – especially whether the funds were sent from an account in your name. If your bank supports instant transfers, the deposit may appear the same day, especially if it arrives in the morning. Otherwise, it usually takes 1 to 2 business days. If you feel it’s taking longer than expected, feel free to contact us – we’ll be happy to check it for you.
You can make deposits by logging into your profile. However, customer verification is required prior to your first deposit. You will then select the product through which you wish to invest and enter the deposit amount. You will then choose a payment method. Once you have entered the amount, you will receive your payment details. The same details will also be sent to your email. This is how you enter your deposit request. As we do not have access to your bank account, you will need to enter a transfer order where you will enter the details you have received, whether in person, via internet banking or mobile banking.
The deposit can be made via bank account, in person at your bank, with a VISA payment card, Eurocard or Mastercard.
Deposits can only be made from an account to which you have a right of disposal. Withdrawals cannot be made in cash and are only sent to the account associated with the Fumbi profile.
Deposits from a legal entity account can only be accepted in the case of a deposit into the Fumbi Business product. Such a deposit to a natural person’s account is not possible.
We recommend having your own bank account in your name. However, it is also possible to use a bank account for which you can document the right of disposal.
It is possible to document the right to dispose of the account and make deposits and withdrawals to the bank account. However, we generally recommend that you have your own bank account in your name.
In your profile, you only cancel the deposit request. Fumbi does not have access to your bank account, so it is not possible to cancel a deposit with us. You can only do so at your bank by cancelling the payment order if the payment has not yet gone through.

Withdrawal

Withdrawals are possible at any time. However, after changing your phone number, withdrawals are not allowed for 3 days.

The minimum amount for a partial withdrawal is €50. The remaining balance on your account must also be at least €50 after the withdrawal.

Your withdrawal will be processed within 2 business days. After that, the money is sent to your bank account. The crediting of funds may take longer if banks process the payment in the afternoon or over the weekend.
You withdraw at the rate in effect at the time you submit your withdrawal request. You can see this rate when you enter your selection. No regard is taken to further market developments.
Withdrawal is only possible in euros. If you are interested in cryptocurrencies, you can cancel the custody. For each cryptocurrency in the portfolio, enter a public address where we will send the specific cryptocurrency. It is also possible to make a transfer in a single cryptocurrency. In such a case, you can choose Bitcoin or Ethereum. In the case of conversion of other cryptocurrencies to BTC or ETH, the exchange fee is deducted from the given amount of remaining cryptocurrencies according to the current price list. Cancellation of custody is only possible for all products at once. After receiving the completed form, we will contact you with further instructions within five working days. In order to cancel the custody, appropriate steps must be taken, and the client must undergo complete identification.
Your withdrawal will be processed by us within 2 working days. We will then send the payment to your bank account. It may take longer to credit your funds if the banks process the order in the afternoon or at the weekend.
The withdrawal cannot be cancelled.
Ask us

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If you haven’t found the answer to your question among the FAQs, please don’t hesitate to write to us. Our local customer support team will be happy to help you with everything.