Has Fumbi obtained authorization under the MiCA regulation? + –
Yes. FUMBI s.r.o. is among the first companies in Slovakia to have obtained authorization to provide crypto-asset services under the European MiCA regulation (Markets in Crypto-Assets), issued by the National Bank of Slovakia (NBS).
This authorization confirms that Fumbi meets all requirements imposed on regulated crypto-asset service providers (CASPs) in the European Union and operates under the supervision of the national regulator.
Obtaining MiCA authorization is a significant milestone for Fumbi, bringing clients a higher level of protection, transparency, and legal certainty. At the same time, it allows Fumbi to provide its services across the entire European Union through the so-called passporting mechanism, without the need for separate authorizations in individual countries.
For clients, this means they use the services of a regulated provider that operates in accordance with unified European rules and consistently builds trust in the digital asset environment.
What does MiCA mean for me as a client? + –
MiCA introduces clear and unified rules for the provision of crypto services across the entire European Union. For you as a client, this means a higher level of protection, greater transparency, and stronger legal certainty when using Fumbi’s services.
The regulation strengthens supervision over crypto service providers, sets clear rules for the handling of client funds, and places emphasis on security, responsibility, and fair market operation.
In practice, this means that Fumbi’s services continue to operate just as simply as before, but within an environment supervised by a regulator and governed by unified European rules focused on client protection.
Will MiCA affect my existing contracts and services? + –
The introduction of the MiCA regulation brings several organizational changes, which are implemented automatically and without the need to sign new contracts.
Clients who had a contract with FUMBI NETWORK j. s. a. will, as of the effective date of the new terms and conditions, become clients of FUMBI, s. r. o., which has obtained authorization under the MiCA Regulation.
The new version of the Client Agreement will be automatically made available to each client on the platform and will replace the previous user agreement.
After the changes take effect, all clients will have access to services under the Brokerage Services business model. If a client is interested in using services under the Active Management model, they may apply directly via the platform after completing an investment questionnaire and suitability assessment.
What do I need to do if I already have an investment in a product that falls under the new MiCA rules? + –
If you hold a product or use a service that requires a suitability assessment under the MiCA regulation, the system will automatically prompt you to complete an investment questionnaire once the new terms and conditions take effect.
The questionnaire is used to assess whether the given products and services are appropriate for you under MiCA rules and must be completed within 30 days of the prompt appearing on the platform.
If you do not complete the questionnaire within the specified period, your existing crypto-assets from that product will be automatically transferred to the Custom Selection product under the Brokerage Services business model.
This ensures that your assets remain safely available in your account and that you can continue to manage them according to your own decisions, without any interruption to access to your funds.
Deposit
When will I see the deposit in my account? + –
Processing your deposit takes 1–2 business days after we receive the funds in our account. If the deposit was sent during the weekend or on holidays, it may take longer, as banks only transfer funds on business days. However, if you choose the Fast bank transfer method, your deposit will be processed faster than a traditional transfer. You will be notified by email once your deposit is credited to your Fumbi profile. You can also track its status in your account.
What is my Fumbi ID? + –
Your Fumbi ID is your client identification number and also serves as your payment reference. It is important for verifying and correctly processing your deposit. You can find it in your profile under “My Account” and “Personal Information.”
I didn’t enter my Fumbi ID. How should I proceed? + –
If the name of the bank account holder matches the name of the Fumbi account holder, we will process the deposit. If this condition is not met, please contact us via the contact form in the CONTACT section of our website from your login email address, briefly stating what has happened. At the same time, we ask you to attach a payment receipt as an attachment, which will indicate the bank account number from which you sent the deposit, the name of the owner of the bank account in question, the recipient’s bank account number, the amount and the date of the transfer. We will deal with your problem as soon as possible.
Where do I put my Fumbi ID? + –
Please add your Fumbi ID as a variable symbol, payment reference, payer reference, identifier or as a note for the payee with each payment. If possible, enter your Fumbi ID in all fields that allow it. Thank you.
What if I have made a deposit from an account that is not in my name? + –
If the name of the owner of the bank account does not match the name of the owner of the Fumbi account, we kindly ask you to contact us via the contact form in the CONTACT section of our website from your login email address, and to provide proof of the right of disposal of the account from which you have made the deposit. For legislative reasons, we cannot process a deposit that has come from a bank account in the name of another person. If you have a right of disposal for the account in question, you only need to send us a confirmation, whether it is a screenshot (one photo) from internet banking or an extract of the bank account agreement, which shows your name, the number of the bank account in question and must make it clear that you have the right to use this account. In this case, we will process the deposit after verifying the right of disposal. If you cannot provide proof of the right of disposal, we will have to return the deposit to the account from which it came. However, we will be happy for you to return the deposit to us from a bank account in your name.
I cancelled the deposit, but the money left my bank account. Why? –
As we do not have access to your bank account, it is not possible to cancel a transfer order you have entered in your profile. If the payment has not yet been processed, it can be returned on request. Please contact us via the contact form in the CONTACT section of our website from your login email address to request a refund. However, we would like to advise you that this is a non-standard situation and a refund may no longer be possible if a cryptocurrency purchase has taken place.
I made a deposit, but the money didn’t leave my bank account. Why? –
If you have made a deposit in your profile but have not entered a transfer order with your bank, you have not actually made a deposit, you have only made a request. You need to make the deposit by wire transfer at your bank, or alternatively choose to pay by VISA card, as we do not have access to your bank account.
Can I make deposits from different bank accounts? –
If the bank accounts are in your name or you have a right of disposal over them, this is possible. If the name is not spelled the same on the accounts, (punctuation) it may happen that the payment will not be paired automatically. The withdrawal is then only sent to the account you have listed in your profile.
I made a deposit. What next? –
Once you have made a deposit into your Fumbi account, you can track the progress of your investment. Its value and return are updated every 15 minutes. You can make additional deposits. The Withdrawal is possible at any time. If you are interested in following the market and making decisions accordingly, we recommend coinmarketcap.com.
Withdrawal
When will my funds arrive? + –
Your withdrawal will be processed by us within 2 working days. We will then send the payment to your bank account. It may take longer for your funds to be credited if the banks process the order in the afternoon or at the weekend. You should see the payment in your account within 3-4 business days.
What is the cancellation of custody? + –
This is the transfer of cryptocurrencies to public client addresses. Your account will be locked once the custody is cancelled and cannot be used again in the future.
What is the difference between withdrawal and cancellation of custody? + –
Withdrawals are made in euros. Custody cancellation is the transfer of the client’s cryptocurrencies to the public addresses specified by the client. In case of withdrawal, the account is not cancelled and can be used in the future. If the custody is cancelled, the account will be locked and no further use of the account will be possible.
Account
Where do I fill in the details about myself and my bank? + –
You can enter your and your bank’s details into the system by filling in the KYC form, which can be found in your profile under “My Account” by clicking on “Edit Details”. The authentication module will then guide you to upload the front and back of your ID and biometrically verify your face ( you need to authorise access to the camera). If you change your details once you have completed the form we ask you to contact us via the contact form in the CONTACT section of our website from your login email address and request us to make the change. Your form will be made available for you to upload new documents, on the basis of which we will change your personal details.If you request a change of bank account, we will send you further instructions.
Why do you need all the photos? + –
It is important for us to establish and verify the identity of each client. Since physical verification of identity is not possible, we have introduced electronic verification of the client’s identity, which also means verifying that it is the same person as on the identity document (ID card or passport).
How do I change my email? + –
To change your email address, please contact us via the contact form in the CONTACT section of our website from your login email address.
How do I change my phone number? + –
In your profile, under “My Account” and “Security”, you will enter a new phone number. You will also need the original number to verify. If you no longer have access to your previous phone number, please contact us via the contact form in the CONTACT section of our site from your login email address.
Referral
What is a referral? + –
If you’re a Fumbi client, you can recommend Fumbi to your friends, acquaintances, or family. Simply share your unique code or registration link, which you can find in your profile. For each friend who registers and deposits at least €100 within 30 days into any portfolio product, you will receive €10. The reward will be credited to your Fumbi Index Portfolio within a few business days after the conditions are met.
How do I benefit from a referral? + –
For every friend who registers and deposits at least €100 within 30 days into any portfolio product, you will receive €10. The reward is credited to your Fumbi Index Portfolio within a few business days after meeting the conditions.
I referred someone, but didn’t receive a reward. Why? + –
To receive the reward, the following conditions must be met:
- the referred person must register using your referral code
- the referred person must make a deposit of at least €100 within 30 days of registration into any portfolio product
- to qualify for the €10 reward, the referred person must successfully complete registration and pass the KYC process
Profile
What is the yield? + –
Yield represents the appreciation of your investment – that is, the difference between the value at the time of deposit and the current value.
What is profit? Why is it lower than yield? + –
Profit is the actual growth of your investment after all fees are deducted.
Yield shows how the market value of the investment has changed (portfolio or cryptocurrency performance), but does not include fees. That’s why profit may be slightly lower than yield.
